From websites and applications to internal business systems, we help maintain existing solutions, troubleshoot issues, and keep operations running smoothly. Support is available for both systems developed by Sumbai Solution and eligible systems already in place.
We support businesses that already run their own systems, as well as customers who want a team to look after their solution after it has been built.
For existing systems
For businesses with an existing website, application, or internal system, regardless of the original development provider. We can assess the system, review its current condition, and determine a suitable support scope.
NoteSupport for third-party systems depends on access permissions, available documentation, system condition, and technical compatibility.
For Sumbai Solution customers
For Sumbai Solution customers who need continued assistance with system checks, troubleshooting, and maintenance after delivery, according to the agreed support scope.
NotePost-delivery support, warranty coverage, and ongoing maintenance are subject to the project's agreement and the selected service plan.
Choose the level of support that fits your system and operations, from one-time troubleshooting to ongoing maintenance.
Investigate issues affecting websites, applications, and internal systems, then implement fixes within the agreed scope.
Perform scheduled checks on key system components to help identify potential issues before they affect normal operations.
Review relevant software components and help plan appropriate updates to reduce risks associated with outdated dependencies.
Security audits, penetration testing, incident response, and major infrastructure upgrades are not included automatically unless listed in the service agreement.
Review backup arrangements and assist with recovery planning when needed, subject to the system's architecture and available access.
Recovery of all data cannot be guaranteed. Storage, backup infrastructure, and third-party provider fees may be charged separately.
Identify areas where a system may be slow, difficult to use, or unnecessarily repetitive, and recommend practical improvements.
Major feature development, redesigns, and significant architectural changes are quoted separately unless included in the selected plan.
Get assistance with system-related questions, initial issue assessment, and practical recommendations within the agreed support scope.
Consultation scope, support channels, service hours, and response targets are defined in each plan as agreed.
Choose from one-time assistance to ongoing system maintenance. Final pricing depends on system complexity, support requirements, and the agreed scope of work.
Best forFor businesses with an existing website or software system that need an initial assessment before ongoing support begins.
Starting from
฿3,900/ system assessment
A one-time assessment, not ongoing maintenance or a guarantee that every issue will be resolved. Scope and price are confirmed after an initial discussion. Significant troubleshooting and remediation are quoted separately.
Best forFor customers who need help with a specific issue, a software defect, or a small system adjustment.
Starting from
฿1,500/ request
The starting price covers a clearly defined small task or a limited initial work allowance, for example up to one hour after access and scope are confirmed. Additional time, complex issues, urgent work, third-party costs, and new features are charged separately with your approval.
Best forFor businesses that need regular system checks, an agreed support channel, and ongoing assistance throughout the month.
Starting from
฿4,900/ month
A starting allowance of up to 4 working hours per month, subject to system suitability and confirmed scope. Unused hours do not roll over unless agreed in the contract. Additional hours, new features, major upgrades, hosting, cloud resources, paid licenses, and third-party charges are billed separately. Support channel, service hours, and response targets are stated only once agreed and operationally confirmed.
Best forFor businesses seeking a longer-term maintenance arrangement with scheduled reviews and regular support throughout the year.
Starting from
฿49,000/ year
A starting allowance of up to 48 working hours per year, subject to system suitability and the final agreement. This is not an unlimited support service. Billing arrangement, service hours, included work, exclusions, and any unused-hour policy are set out in the agreement. Hosting, cloud infrastructure, paid licenses, third-party services, major development, emergency support, and substantial security remediation are excluded unless explicitly listed.
Prices are starting estimates for defined scopes. Final costs depend on system type, complexity, access, and the agreed service scope. All confirmed costs will be communicated before work begins.
Share your system details and the issues you are experiencing. Our team will assess the request and confirm the scope before work begins.
Describe the system, the issue, and its operational impact.
Review the available information and determine the access required.
Agree on the proposed work, scope, and cost before proceeding.
Carry out the agreed work and provide an update on the results.
ONGOING CARE
Tell us about your business or what you're looking for. We're here to understand your needs and explore the right solutions together.
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